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Bookings

1.1 Once the dates and times are confirmed as being available and we receive a deposit for the booking, a booking confirmation invoice will be sent to you. Only once we have received your deposit payment will your booking be 100% booked!

1.2 By placing an order with us either verbally or via e-mail, regardless of whether a booking confirmation invoice has been returned or a deposit has been paid, it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.

1.3 In the event that Sugar Sisters is not ready to commence at the agreed time due to our fault, then we will still operate the agreed hire period by extending the finishing time of the hire (venue permitting). In the event that the hire does not start at the agreed time, as setup has been delayed due to any unforeseen circumstances that are no fault of Sugar Sisters, then the hire will still end as per the agreed time on your booking confirmation invoice. In the event that we have set up in time but the hire does not start at the agreed time due to over running of previous activities by you or your venue, the hire will still end as per the agreed time on your booking confirmation invoice.

1.4 Sugar Sisters cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances our liability will be limited to refunding all of monies paid.

1.5 It is your responsibility to ensure Sugar Sisters is given the correct venue address, postcode and contact details. The company cannot be held responsible for missing your event or being delayed due to these circumstances.

1.6 In the unlikely event of a technical problem with the Photo Booth, or in any event beyond our control which renders the Photo Booth unusable, a refund will be given pro rata to any time lost.

1.7 Sugar Sisters cannot be held responsible if the venues electric supply is faulty and effects the running of the booth. If it is shown that the venue is at fault no refund is due.

1.8 Our Photobooths are for indoor use only, or in a totally waterproof marquee with a solid floor. Between 1st of October and the 1st of May marquees must be heated.

 

Prices, Deposit & Balance Payments

2.1 All hires are subject to a deposit of at least 25% if paying via BAC or PayPal, or at a minimum of £100 if paying the final amount via CASH on the day of the final package booking fee (Deposits are non-refundable).

2.2 The remaining balance is to be paid in full and cleared a minimum of 7 days prior to the event start date. If the operator uses the equipment for a time period in excess of the service period agreed, the coverage in rental time will be billed to the operator and must be paid before additional hours are provided.(usually at £50 per hour)

2.3 If you wish to pay the final balance on the event day in CASH, we will arrive at the venue with enough time to set up, however we will not begin the set up until the final balance has been received, Prompt payment will mean Prompt set up and thus little delay.

2.4 Advertised prices are subject to change without prior notification.

2.5 If you have paid instalments after the initial deposit and you wish to cancel your booking, If cancelled 28 days prior to your event date, Sugar sisters will refund the full amount paid (excluding the deposit paid). If you wish to cancel your booking after the 28th day prior to your event, Sugar Sisters will be unable to refund any of the monies paid.

2.6 If our customer or any of the guests have purchased a USB or CD with all of the Photobooth pictures from the event, this will be sent to the requested address within 7 working days if not handed over to you on the day. Whether you receive a USB or CD will be dependant on stock availability on the day.

 

Equipment

4.1 All of our Photobooth sizes quoted are approximate

4.2 All goods remain the property of Sugar Sisters at all times.

4.3 Sugar Sisters reserve the right to amend or alter any product specifications without prior notice.

 

Site Location, Facilities & Conduct

5.1 Hired equipment will be set up in one location only, as agreed on arrival and will not be moved once set up. Please ensure there is sufficient space at your venue to set up the photo booth.

5.2 If available, we will also bring an external printer and computer which will enable guests to purchase key-rings, or larger 8 x 6 photos. This is offered as an additional service and is not in any way an attempt to commercialise your event. For this additional service, guests are charged £10 per 6 x 8

photo. Photo key-rings and 6 x 4 reprints are £3 each. Prices may vary where advance purchases of 'hire extras' has been made by our customers.

5.3 Please ensure that you have obtained permission at your venue to use the photo booth.

5.4 Please inform us of any circumstances that would make setting the booth up more demanding, including going upstairs, long distances from unloading area to venue etc. We allocate a set period of time for setting up our equipment at your venue which is included within your price, but if there are any complications that are not made known to us beforehand then unfortunately this will come out of the run time.

5.5 Our customers are responsible for ensuring that suitable security and crowd control measures are in place prior to the start of the booking.

5.6 Sugar Sisters reserves the right to cease operation and remove hired equipment from site if at any time a representative of the company feels that guests or clients conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to Sugar Sisters.

5.7 If a Sugar Sisters attendant feels due to excess alcohol someone is unfit to use the booth we reserve the right to refuse them access to the booth.

5.8 Our customers are required to let us know in advance whether there will be sufficient parking. If there is not parking near to the venue Sugar Sisters will need to know whether we could stop to load off or not. We will also need to know whether parking is free, if not, this may be our customers expense.

5.9 We must be allocated near to a mains plug socket, although we carry an extension with us, due to health and safety we would rather not use one. 

 

Liability & Insurance

6.1 The client agrees to cover the company for any damage or theft of the company’s equipment whilst on hire.

6.2 The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment.

6.3 Sugar sisters is covered by public liability insurance and all of our equipment has been PAT tested!

 

All other terms and conditions

7.1 Sugar Sisters may use any of the photographs from your event for suitable means; this includes but is not limited to advertising and promotional material either in print or on the internet. Attending your event would mean you agree and permission has been granted to do so by yourselves and your guests unless you inform us otherwise.

7.2 By hiring a photo booth from Sugar Sisters means you agree to all of our Terms and Conditions.

Please contact us if you are unclear on any of our terms and conditions before you book a booth for your event. We are only too happy to answer any questions you may have.